Privacy Policy

1. Who we are

Bathroom Remodeling Bellevue, WA (“we,” “us”) is a free local matching service that connects Bellevue-area homeowners with independent, licensed Washington contractors. We are not a contractor and don’t perform remodeling work ourselves. This policy covers this website and the information you give us through it, by phone, or by email.

2. Information we collect

If you ask to be matched with a contractor

Our Get Matched form asks for your project type, rough budget range, timeline, neighborhood or ZIP code, name, phone number, and email address. You can also add optional details about your project. We record that you checked the consent box on the form.

If you apply to join our contractor network

Our contractor application asks for your company name, your name, phone number, email address, Washington UBI or contractor registration number, years in business, the neighborhoods you serve, and any optional details you add. To vet your application, we also look up public information about your business: your registration status with Washington’s Department of Labor & Industries, your bond and insurance status, and your public review history.

If you call or email us

We keep whatever you choose to tell us, along with your phone number or email address, so we can respond.

Health-related information

We don’t ask for medical or health information, and you don’t need to give us any. If you’re planning an accessible or aging-in-place remodel, the project type is all we need to find the right contractor — please don’t include diagnoses, conditions, or other medical details in the optional details field.

Information collected automatically

Like every website, the server that hosts this site receives basic technical information when you visit — your IP address, browser type, and the pages you request. We also use Google Analytics to understand how visitors use the site. See Section 9 for what it collects.

3. How we use it

• To match your project with one suitable contractor from our network.
• To follow up about your request — for example, to match you with someone else if your contractor doesn’t get in touch.
• To review and vet contractor applications, and to recheck contractors already in our network.
• To answer your questions.
• To keep basic business records, such as which contractor received which match.
• To understand which pages and guides are useful, so we can improve the site (through Google Analytics).
• To protect the site against spam, fraud, and misuse, and to meet our legal obligations.

We don’t use your information for unrelated marketing, and we don’t send newsletters.

4. How we share it

With one matched contractor

When you submit the Get Matched form, we share your project details, name, phone number, and email address with one contractor from our vetted network. That contractor is an independent business, not part of our company. Once they have your information, their own privacy practices govern how they use it.

The contractor pays us for the match. Some privacy laws treat sharing personal information in exchange for payment as a “sale,” so we want to be direct about it: this is the only way we share your information for money, it happens only after you ask us to match you, and it goes to one contractor per project — never a list of several.

With companies that run the site for us

• Hostinger hosts this website and provides some of the site tools we use, so your form submissions and technical visit data pass through its servers.
• Google delivers our email (form submissions reach our inbox through Gmail), serves the fonts this site uses, and provides Google Analytics. When a page loads, your browser requests the font files from Google’s servers, which receive your IP address. Google Analytics is described in Section 9.

When the law requires it

We may disclose information if we’re legally required to — for example, in response to a subpoena or court order — or when it’s reasonably necessary to protect someone’s safety or our legal rights.

If the business changes hands

If this business is sold or merged, the information we hold may transfer to the new owner, who would have to keep treating it as this policy describes.

We never sell or rent the information you give us to data brokers or advertisers, and we never send one homeowner’s project to multiple contractors.

5. Calls, texts, and email

When you submit the Get Matched form and check the consent box, you agree that we and the one contractor we match you with may contact you by phone, text, or email about your project. Message and data rates may apply.

You can withdraw that permission at any time, by any reasonable means — call us, email us, or tell us in reply to a message. We’ll stop contacting you about that request promptly, and within 10 business days at the latest, and we’ll let your matched contractor know. Because the contractor is an independent business, please also tell them directly.

6. How long we keep it

Form submissions reach us as emails in our business inbox; this website doesn’t store them in a separate database. We keep them as long as we need them to handle your request and keep reasonable business records, and delete them when they’re no longer needed for those purposes. You can ask us to delete your information sooner — see Section 8.

7. How we protect it

This site uses HTTPS, so information you submit is encrypted on its way to us. Access to form submissions is limited to the people who run this service, and the email account that receives them is protected with two-step verification. No website or email system is perfectly secure, but we take reasonable care to protect what you share with us.

8. Your choices

You can ask us to:

• tell you what information we have about you and who we shared it with;
• correct information that’s wrong;
• delete your information; or
• stop contacting you.

Washington doesn’t currently have a general consumer privacy law, but we offer these choices to everyone who uses the site, wherever they live. We’ll respond within 30 days. To protect your privacy, we may confirm a request by contacting you at the phone number or email address you originally gave us.

Deleting your information from our records doesn’t delete it from your matched contractor’s records. If you’d like it removed there too, contact the contractor directly — we’ll tell you who they are if you’re not sure.

9. Cookies and analytics

Google Analytics

We use Google Analytics, a service from Google, to understand how people use this site: which pages are visited, how long people stay, how they found the site (for example, a Google search), what kind of device and browser they use, and their approximate location, at about the city level. It also records some actions automatically, such as scrolling down a page, clicking a link to another website, and starting or submitting a form.

When you successfully submit one of our forms, Google Analytics records that a form was submitted. It doesn’t receive what you typed — your name, phone number, email address, and project details come only to us, as described in Section 2 and Section 4.

Google Analytics sets cookies in your browser, named _ga and _ga_ followed by an ID, which can last up to two years so that a returning visitor can be recognized. Google says Google Analytics doesn’t log or store IP addresses. We use these reports to improve the site, not to identify individual visitors.

Google’s advertising features

This site has Google Analytics’ “Google signals” feature turned on. If you’re signed in to a Google account and have ad personalization turned on, Google can associate your visit with that account. That gives us combined reports about visitors’ general age ranges and interests — we never see who you are — and it could be used to create advertising audiences. We don’t currently run ads. You control this through the ad personalization settings in your Google account.

Your choices

• Block or delete cookies in your browser’s settings.
• Install Google’s Google Analytics Opt-out Browser Add-on.
• Turn off ad personalization in your Google account.

You can read how Google uses information from websites that use its services on Google’s own page about it.

Other technical data

Apart from Google Analytics, this site doesn’t set cookies for regular visitors. Beyond the basic server data described in Section 2 and the font requests in Section 4, we keep a simple list of web addresses that returned a “page not found” error, so we can fix broken links. It doesn’t record who visited.

If we add other tracking tools — for example, call tracking — we’ll update this policy before we do.

10. Children

This service is for adult homeowners and licensed contractors. It isn’t directed to anyone under 18, and we don’t knowingly collect information from children. If you believe a child has sent us information, contact us and we’ll delete it.

11. Links to other sites

Some pages link to other websites, such as City of Bellevue permit resources or local showrooms. We don’t control those sites, and their own privacy policies apply when you visit them.

12. Changes to this policy

If we change how we handle your information, we’ll update this page and the effective date at the top. If a change is significant, we’ll say so clearly at the top of the page.

13. Contact us

Questions or requests about your information:

• Email: info@bathroomremodelingbellevuewa.com
• Phone: (425) 962-1621
• Mail: Bathroom Remodeling Bellevue, WA, 14506 NE 6th Pl, Bellevue, WA 98007

See also our Terms of Use.